FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I choose different sizes for the top and bottom?
Yes. You can select different sizes for your bikini top and bottom before adding the item to your cart, allowing you to create the perfect fit.
Can I modify my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. While we cannot guarantee modifications after an order has been placed, we'll do our best to accommodate your request if production has not yet begun.
Can I cancel my order?
As each Coccoloba bikini is handcrafted in limited quantities, we do not accept order cancellations once an order has been placed.
If you wish to cancel your order after purchase, the purchase price of the item will be issued as Store Credit. Original shipping charges are non-refundable.
Shipping, Returns & Exchanges
Every Coccoloba bikini is handcrafted in Venezuela and carefully shipped worldwide with DHL Express. Once your order has been dispatched, you'll receive a tracking number so you can follow your package every step of the way.
Do you ship worldwide?
Yes. We proudly ship worldwide using DHL Express, delivering handcrafted bikinis to customers across the globe.
What are your shipping times?
Orders are processed within 1–3 business days.
Estimated delivery times:
- United States: 8–15 business days
- Europe: 10–15 business days
- Australia, New Zealand & Oceania: 10–15 business days
- Latin America & The Caribbean: 10–15 business days
Delivery times are estimates and may vary depending on customs clearance and your destination.
For complete details, please see our Shipping Policy.
Will I receive a tracking number?
Yes. Once your order has been shipped, you'll receive a confirmation email with your DHL tracking number, allowing you to track your package every step of the way.
Will I have to pay customs duties or import taxes?
Depending on your country, customs duties, import taxes, or other fees may apply. These charges are determined by your local customs authorities and are the responsibility of the customer.
For more information, please see our Import Duties & Taxes Policy.
What happens if I refuse to pay customs duties or import taxes?
If applicable import duties, taxes, or customs fees are not paid, your package may be refused, held by customs, abandoned, or returned to us by the carrier.
Orders returned for unpaid import duties, taxes, or customs fees are not eligible for a refund to the original payment method.
Once the returned package is received and inspected, we may issue Store Credit for the value of the products only. Original shipping charges, return shipping costs, customs fees, duties, taxes, and any other related expenses are non-refundable and may be deducted from the store credit when applicable.
For complete details, please see our Import Duties & Taxes Policy.
What is your return and exchange policy?
We accept size exchanges within 30 days of delivery. Approved exchanges are issued as Store Credit for the purchase price of the item.
We do not offer monetary refunds. Please visit our Returns & Exchange Policy page for complete details.
Product
Are your bikinis handmade?
Yes. Every Coccoloba bikini is meticulously handcrafted in Venezuela by skilled artisans with years of experience. Each piece is made in limited quantities, ensuring exceptional craftsmanship and attention to detail.
What materials do you use?
Our bikinis are made using carefully selected premium fabrics and high-quality materials designed for comfort, durability, and long-lasting wear. Every detail is chosen to provide a luxurious fit and feel.
How should I care for my bikini?
To preserve the beauty and quality of your Coccoloba bikini, we recommend:
- Hand wash in cold water.
- Use a mild detergent.
- Do not bleach.
- Lay flat to dry in the shade.
- Avoid tumble drying or ironing.
- Rinse thoroughly after swimming in salt water or chlorinated pools.
With proper care, your bikini will remain beautiful season after season.
Where are your bikinis made?
Every Coccoloba bikini is proudly handcrafted in Venezuela. We work with talented local artisans who combine traditional craftsmanship with modern design, creating unique pieces that celebrate quality, authenticity, and timeless style.
Payments
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
Available payment options may vary depending on your location.
Is my payment information secure?
Yes. Your payment information is processed through secure, encrypted payment gateways that comply with industry security standards. Coccoloba Swimwear does not store or have access to your payment details.
When will I be charged for my order?
Your payment is processed at the time your order is placed. Once your payment is successfully completed, you'll receive an order confirmation email.
Contact
How can I contact Coccoloba Swimwear?
Our Customer Care team is here to help.
For any questions about your order, sizing, shipping, or our products, please contact us at:
We aim to respond to all inquiries within 1–2 business days.
What are your customer service hours?
Our Customer Care team is available Monday through Friday.
We respond to all inquiries as quickly as possible during business hours.
I still couldn't find the answer to my question. What should I do?
If you couldn't find the information you were looking for, don't worry—we're happy to help.
Simply email us at info@coccolobaswimwear.com, and our team will get back to you as soon as possible.
Get in touch
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