Privacy policy

Privacy Policy

Last updated: July 25, 2026

At Coccoloba Swimwear, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how COCCOLOBA SWIMWEAR LLC (“Coccoloba Swimwear,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Your name, email address, telephone number, billing address, and shipping address.
  • Order details, purchase history, returns, exchanges, and store credit information.
  • Payment and transaction information processed securely by our payment providers.
  • Messages and information you provide when contacting Customer Care.
  • Device and browsing information, including your IP address, browser type, pages visited, and interactions with our website.
  • Marketing preferences and information collected through cookies or similar technologies.

We do not directly store complete credit or debit card details. Payment information is processed by secure third-party payment providers.

How We Use Your Information

We may use your personal information to:

  • Process, prepare, and deliver your orders.
  • Confirm payments and prevent fraudulent or unauthorized transactions.
  • Communicate with you about your orders, shipments, exchanges, or customer service requests.
  • Provide tracking information and delivery updates.
  • Manage customer accounts, store credit, and wishlists.
  • Improve our website, products, services, and customer experience.
  • Send marketing communications when you have agreed to receive them.
  • Personalize advertising and measure the performance of our marketing campaigns.
  • Comply with applicable legal, tax, accounting, and regulatory requirements.

Where required by applicable law, we rely on your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests to process your information.

How We Share Personal Information

We may share personal information with trusted service providers that help us operate our business, including:

  • Shopify, which hosts and powers our online store.
  • Payment processors and financial service providers.
  • Shipping carriers and logistics partners, including DHL Express.
  • Email marketing and customer communication providers.
  • Analytics, advertising, and social media platforms.
  • Review, wishlist, and customer service applications.
  • Professional advisers, accountants, legal advisers, and government authorities when required by law.

These providers may only use your information to perform services on our behalf or as otherwise permitted by applicable law.

We do not sell personal information in exchange for money. However, certain disclosures involving advertising or analytics may be considered a “sale” or “sharing” under some privacy laws. Where applicable, customers may have the right to opt out of these activities. California privacy law, for example, provides qualifying consumers with rights to know, correct, delete, and opt out of certain selling or sharing of personal information.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

  • Keep the website functioning properly.
  • Remember your preferences and shopping activity.
  • Analyze website traffic and performance.
  • Prevent fraud and improve security.
  • Personalize content and advertising.

Where available, you can manage your cookie preferences through our cookie banner or privacy settings. Disabling certain cookies may affect the functionality of the website.

Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you information about new collections, restocks, special offers, and other Coccoloba Swimwear news.

You may unsubscribe at any time by clicking the Unsubscribe link included in our marketing emails. Shopify advises merchants to send promotional emails only to customers who have agreed to receive marketing communications.

Unsubscribing from marketing emails will not prevent you from receiving transactional messages related to an existing order.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide our services.
  • Maintain order, tax, accounting, and business records.
  • Resolve disputes and enforce our agreements.
  • Comply with legal and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction of certain uses of your information.
  • Withdraw consent where processing is based on consent.
  • Object to certain marketing or advertising activities.
  • Request a portable copy of your information.
  • Opt out of certain sales, sharing, or targeted advertising where applicable.

Some rights may be subject to legal exceptions. For example, we may need to retain certain order information to meet tax, accounting, fraud-prevention, or legal obligations. Privacy laws such as the GDPR require businesses to explain purposes, recipients, retention, transfers, and applicable individual rights clearly.

To submit a privacy request, contact us at:

info@coccolobaswimwear.com

We may need to verify your identity before completing a request.

International Data Transfers

Because we operate internationally and use service providers located in different countries, your personal information may be processed outside your country of residence.

When required, we take reasonable steps to ensure that international transfers are handled using appropriate contractual or legal safeguards.

Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Businesses should collect only the information they need and protect it using safeguards appropriate to the sensitivity of the information.

Children’s Privacy

Our website and products are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.

Any updated version will be published on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

COCCOLOBA SWIMWEAR LLC
Email: info@coccolobaswimwear.com